Facts & Questions/Help Centre Page

*ORDER STATUS OR QUERIES?

-Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website. https://bnyer4-qi.myshopify.com/pages/faq

*ORDER PROCESSING & SHIPPING INFO? 

-We process all orders within 1-3 business days, excluding weekends and holidays. Shipping charges are calculated at checkout. For in-store pickup, orders are ready within 2-14 business days. We offer international shipping, which takes 2-24 business days. Please note that import duties and taxes may apply. You can check your order status via email notifications or our website. For issues, contact us within 40 days of shipping confirmation

*RETURN & REFUND INFO?

-Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [staticautocareza@gmail.com]. Please note that returns will need to be sent to the following address: [1 Spilsby Avenue, Lincoln Meade Pietermaritzburg KwaZulu-Natal 3201, South Africa]

If your return is accepted, we’ll send you a return shipping confirmation message, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [staticautocareza@gmail.com*]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [staticautocareza@gmail.com*].